FewoIstria acts as an agent for the property owner of accommodation featured on
our website. Your contract is with the property owner. This contract incorporates all the conditions below. FewoIstria is not a management company.
2.1. Once you have made a provisional reservation with us we will ask you to confirm your booking by e-mail or. This must be from the first named person on the booking (‘the party leader’). The party leader must be at least 18 years old and must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking. By confirming the booking details with FewoIstria the party leader confirms that he/she is so authorised and that all party members agree to be bound by the booking conditions.
2.2. The party leader is responsible for making all payments due to us. Once an invoice has been sent out from FewoIstria a minimum non-refundable deposit of 25% of the rental cost must be sent. The balance of your booking must be received not less than 30 days prior to your from date at the villa, a reminder invoice will be sent by email or sms. If booking within 30 days of From, the full cost of the villa must be paid at the time of booking. You may make a booking over the contact form via our website http://www.FewoIstria.com Bookings received in this way are provisional and will be held for 3 days pending receipt of your deposit/full payment as applicable. If your payment is not received within 4 days the booking will automatically lapse.
2.3. Bookings cannot be accepted from parties of young people less than 18 years of age. We reserve the right to refuse a booking without any given reason.
3.1. The price of your villa is based on villa prices presents on the website http://www.FewoIstria.com at time of your booking or booking request.
3.2. Many property owners will only accept bookings with a minimum of one week and in some case a minimum of four days in May and September.
4.1. A contract between you, the party leader and the property owner will come into existence when you have paid a deposit (or full payment if booking within 30 days of from) and we accept your booking by issuing a written confirmation. Croatian Law governs your contract and all matters arising out of it. Any disputes, claim or other matter, which arises out of or in connection with this contract, will be dealt with by the courts of Croatia only.
4.2. It is important that you check the villa confirmation you receive from us immediately on receipt. You must contact us straight away if any information appears to be incorrect as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 14 days of our sending it out.
- SECURITY DEPOSIT
5.1. A security deposit is required to cover the cost of any damages or breakages. The deposit will be collected on your from at the villa and is usually € 200 – € 300 per villa. For groups of young people (under 22 of age) an extra refundable safe deposit of € 100 per person is required at check in. For telephone use, internet access or other services a higher deposit may be required to cover eventual bills. You will be advised of this at the time of booking or if you decide on from that you wish to use additional services the higher deposit will be confirmed to you in resort.
5.2. The deposit is refunded at the end of your stay after the owner inspection of the villa for damage.
- CHANGES BY YOU
If you are prevented from travelling, you have a right to transfer your villa to another person. However, you must tell us you want to do in writing more than 30 days before.
- CANCELLATION POLICY
7.1. If you wish to cancel your booking you may do so either by writing to us, e-mail us at email@example.com . All Cancellations will take effect from the date received by FewoIstria . In all cases a cancellation will only be accepted from the party leader. The amount you pay depends on the date we have been informed of the cancellation in writing. The following cancellation charges apply:
100% cash back if canceled at least 60 days before arrival.
50% cash back if canceled at least 30 days before arrival.
7.2. Cancellation charges are calculated as a percentage of the total villa cost. Cancellation charges exclude amendment charges which are non-refundable in the event of your cancellation. Depending on the reason for your cancellation, you may be able to re-claim these cancellation charges (less any applicable excess) under the terms of your insurance police. Fewoistria will provide all of the necessary documentation upon the insurance company’s request for the needs of processing of the claim for the damage compensation.
- CHANGES AND CANCELLATIONS BY US
8.1. In the unlikely event that alterations and cancellations have to be instigated by us, we will inform you as soon as possible and if requested we will try to arrange alternative accommodation of a similar type, standard and location.
8.2. If no alternative accommodation is available or acceptable, we will refund in full all monies paid and shall be under no other liability.
- ARRIVAL AND DEPARTURE
Guests are expected to arrive after 15.00 Croatian time and to depart by 10.00 am. There may be slight variations to these times +/- one hour – you will be advised of the correct Arrival/Departure times for your property on your travel documentation.
10.1. The party leader is responsible for the parties taking with them correct travel documentation (passports and visas, driving licences, vehicle registration, green
card, motor insurance etc).
10.2. It is very important that you secure your travel (e.g. flights) arrangements at the same time as booking a villa as FewoIstria cannot be held responsible for problems arising as a result of non-confirmation of your travel arrangements.
- YOUR RESPONSIBILITIES
You must keep the property and all furniture, fittings, effects, facilities, equipment and grounds in the same state of repair and condition as at the commencement of your holiday, and in the same state of cleanliness and general order in which it was found. You will be responsible for any breakages, loss or damage to the property. Once again we strongly recommend adequate insurance cover to be made by yourselves and all party members. The property owner reserve the right to make deductions from the security deposit for any extra cleaning, over the number of hours committed to departure cleaning, and to claim against you for damage or loss, the cost of which exceeds the security deposit.
- NUMBER OF PEOPLE USING THE PROPERTY
Only those persons named at time the time of booking may use the property without prior agreement. The maximum number of people, including infants, allowed at the property may not be exceeded. The owner has the right to terminate the rental without prior notice and without refund if the numbers are exceeded.
The property owner or their representative shall be allowed reasonable access to the property to carry out urgent maintenance and/or inspection.
The person signing the contract is responsible for the correct and decent behavior of the party. Should you or a member of the party not behave in such a manner, the property owner or local representative/agent may use their absolute discretion and ask you and the party to vacate the property without refund.
- SECURITY AND VALUABLES
Any valuables left at the property are left at your own risk. Neither FewoIstria or the property owner is responsible for their loss. No refund can be given should you decide to vacate the property as a consequence of a burglary.
16.1. While we make every effort to ensure that descriptions supplied are accurate, we cannot accept responsibility for errors contained therein or the results thereof. You must accept that minor differences between the photograph/illustration/text used and actual property may arise.
16.2. Property owners reserve the right to make modifications to the property specifications that are considered necessary in light of operating requirements. In the interest of continual improvement, property owners reserve the right to alter furniture, fittings, amenities, facilities or any part of any activities, either advertised or previously available without prior notice.
16.3 If material changes occur after your booking has been confirmed, we will advise you if there is time before departure.
- OUR LIABILITY AND THE PROPERTY OWNER
17.1. Neither FewoIstria (as agent for the property owner) nor the property owner shall not be responsible for the death of, or personal injury of any member of a booking party, or of any other person at the property unless this results from the proven negligence of the owner, Lovely Istria or our employees.
17.2. We shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control including though not limited to acts of God, explosion, tempest, fire or accident, war or threat of war, civil disturbances, acts, restrictions, regulations, bye-laws or measures of any kind on the part of the government or local authority, strikes, lock-outs or other industrial actions or disputes or adverse weather conditions. In any case we shall be entitled to treat the contract as discharged.